FAQ


Q. How long does it take to arrive after ordering?
A. The number of arrivals varies depending on the shipping destination area. We will ship in 3 to 5 days after product order.
(If there is no date and time, it will be delivered at the shortest.)

For customers ordering from overseas using WorldShoppingBIZ, it may take 3 weeks to 1 month before shipping due to export procedures.

Due to a rush of orders, shipping may take longer than usual. You may have to wait for about 1 to 2 months before shipping.

Thank you for your understanding.

　

Q. How much is the shipping cost?
A. For shipping within Japan, normal delivery 800 yen.
A small product of bookmarks and stickers is a Nekopos 450 yen.
It will be free for purchases over 10,000 yen.

In the case of overseas delivery, a separate shipping fee will be charged.
Please see the link below for details.

Due to a rush of orders, shipping may take longer than usual. You may have to wait for about 1 to 2 months before shipping.


　
Q. What kind of payment method do you have?
A. Credit cards,Amazon, Paidy Paypal are available.

　
Q. What kind of credit card company do you have?
A. Visa, MasterCard, JCB and American Express will be available.
 　

Q. Is your order from overseas support?
A. A.If you would like to have your item shipped overseas, we will use World Shopping Biz, a proxy purchase service.
Please refer to the following for usage guides and inquiries regarding the proxy purchase service.

For customers ordering from overseas using WorldShoppingBIZ, it may take 3 weeks to 1 month before shipping due to export procedures.


Thank you for your understanding.


　
Q. Where can I get out of stock arrival and arrival of outlets?
A. Site top, MAGs official SNS.
　
Q. I look like a real thing, but where can I see?
A. For now, net mail order is limited.

　
Q. Can I Gift Packaging?
A. Sorry, we do not accept gift packaging services and wrapping services.

Q. Is there a purchase restriction?
Up to 20 items for one account.
Some products have purchase restrictions.

　
Q. Can I return or exchange products?
A. Basically we can not handle it.
We will respond to return / exchange only if there is damage or contamination in the delivered product.
Please contact us from your inquiry form.
　


Q. I want to cancel the product.
A.Cancellation has been refused to the delivery system.

　
Q. Can I issue a receipt?
A. There is no issuance of the receipt. Please note.
 

Q. The order has been suddenly canceled. Why?
A. If it is determined that the settlement information deficiencies and the unauthorized order is high, we may cancel without notice in advance for our convenience.
In addition, it is not possible to send a mistake in the shipping address, the zip code, and the format of the phone number can not be sent.
In that case, if you can not reply within 3 days after contacting by e-mail, we will cancel it. note that.
 



Q. Products do not arrive.
The correct address may not be entered. Since you will send an confirmation email, please reply the correct address and order number. If you can not get more than a week, you will be canceled.
　
Q. Email does not arrive.

A. It may be covered by the spam prevention filter.
If you are using a mail prevention filter, please set the filter (Your domain) filter and set it so that you can receive (mail from your domain).

Our mail domain：@mag-s.jp