FAQ

 


Q.How long does it take from ordering to delivery?
A.The number of days it takes to arrive varies depending on the destination area.
Once the product is ordered, it will be shipped within 3 to 5 business days (excluding Saturdays, Sundays, holidays, and New Year's holidays).

Customers who order from overseas using WorldShoppingBIZ may take approximately 3 weeks to 1 month to ship due to export procedures.
Thank you for your understanding.
To customers using WorldShoppingBIZShipping is taking longer than usual. You may have to wait for about 1 to 2 months before shipping.



Q.How much is the shipping charge?
A.We will change the delivery method and shipping fee depending on the quantity and size of the ordered items.
Please note that we cannot accept requests for specific delivery methods.
  • Standard delivery (Sagawa Hikyaku Express) 800 yen
  • Nekoposu (Yamato Transport) 450 yen
  • Free shipping for purchases over 10,000 yen including tax

Q.What types of payment methods are available?
A.Credit card, Amazon Pay,Pay later Paidy、Paypal are available.



Q.What types of credit card companies are available?
A.VISA, MasterCard, JCB, and American Express are accepted.

Q.I don't have a credit card, can I make purchases?
A. You can pay by deferred payment (Paidy). This service allows you to choose the payment method from convenience store payment, account transfer, or bank transfer.
For more detailsPaidy official websitePlease take a look.
 　

Q.Do you offer overseas shipping?
A.If you would like to have your item shipped overseas, we can do so through our purchasing agent service, World Shopping Biz.
Furthermore,Due to export procedures, it may take approximately 3 weeks to 1 month before shipping. Thank you for your understanding.
Due to a rush of orders, shipping may take longer than usual. You may have to wait approximately two months for the product to be shipped.
Please see below for usage guides and inquiries regarding the purchasing agency service.
World Shopping Japanese / English

　
Q.Where can I see the arrival date and notification of the arrival of out-of-stock items?
A. Site TOP,MAGsWe will inform you on the official SNS.

　
Q.I would like to see the actual product.Are there any stores?
A.As of March 28, 2023,MAGsThere are no physical stores.
If we hold a pop-up shop, etc., we will notify you on SNS etc.

　
Q.Can you do gift wrapping?
A. We are sorry, but we do not offer gift wrapping or wrapping services.




Q.Are there any purchase restrictions?
Maximum of 20 items per person per item.
We have individual purchase restrictions for some products, so please check each product page.

　
Q.Can I return or exchange the product?
A. We generally cannot accept returns or exchanges due to customer reasons such as ``It's not what I imagined'' or ``I purchased it by mistake.''
If the delivered product is damaged or soiled, we will accept returns or exchanges if you contact us within one month of purchase.
We apologize for the inconvenience, but please contact us using the inquiry form.
　



Q.I would like to cancel the product.
A.Due to the delivery system, we are unable to accept cancellations.
Thank you for your understanding.




Q.Can I change the order details?
We cannot accept changes to the quantity or order details after the order is confirmed. Thank you for your understanding.



Q.Can you issue a receipt?
A.We will notify you of the issue of a receipt by email when the product has been delivered.
Please wait for the product to arrive and for your email.

Q.Do you accept invoices?
A.The above receipt will be your invoice. The issue period is 3 months from the date of purchase.
Please note that we cannot accept requests for issuance outside of this period.
 

Q.My order was suddenly canceled. Why?
A. In the following cases, we may cancel your reservation without prior notice. Thank you for your understanding.
  • If there is a problem with the financial information
  • If it is determined that there is a high suspicion of fraudulent orders
  • For orders exceeding the purchase limit quantity

Q.I entered the wrong delivery address.
If the delivery address or postal code is incorrect, or the phone number is in the wrong format, we will contact you by email.
If we do not receive a reply within 7 days of receiving the email, we will cancel your order. note that.
If you do not receive the email, please contact us using the inquiry form.
 



Q.I have not received the product.
It will take 3-5 business days for the product to be shipped, so please be patient.
Alternatively, there may be an error in the address you entered, and shipping may be on hold. If the item has already been shipped, please contact the delivery company.
　
Q.I haven't received the email.
A.The email may have been rejected by your spam filter.
Please set up so that you can receive the domain "@mag-s.jp" or the email address "info@mag-s.jp".





Q.Can I change the shipping address?
We apologize for the inconvenience, but we are unable to change the delivery address after your order has been confirmed.
Please contact the delivery company.